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Shipping & Returns

Last updated: 5th October 2020

COVID-19 UPDATE: 

I am continuing to fulfil orders as normal, but the impact of Coronavirus on the postal services worldwide may effect how long your order will take to arrive. For the latest updates from Royal Mail, including information on expected delays for your country, please visit the Royal Mail's coronavirus update page here: https://www.royalmail.com/coronavirus

CHRISTMAS DELIVERY:

  • Please allow plenty of time to order for Christmas gifts. This year more than ever, expect delivery delays.
  • I'm reluctant to list dates to order by (but they are available via Royal Mail HERE), as currently delivery times have been unreliable. Some of my UK parcels have taken 2 weeks and some international orders have taken 2 months. 
UK parcels are posted 1st Class & the rest of the world International Standard, as detailed below.

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Prices (without fabric):

Within the UK: £2.50 - Royal Mail 1st Class (no tracking) 

Rest of world: £5.00 - Royal Mail International Standard (no tracking) 

Delivery times (expect delays, see above):

  • UK: 1 - 3 working days.
  • EU: 3 - 7 working days.
  • Rest of the world: 6 - 14 working days.

These are guides only and your parcel may be delayed by local customs, which is beyond my control.

 

General shipping info:

I cannot guarantee how long your order will take to arrive. 

If you are an international customer and haven't received your order 20 working days after the approximate expected delivery date, please contact me.

 

Method: 

  • Prices are currently a flat rate.
  • I aim to fulfil orders within 48 hours of your purchase via Royal Mail. Please allow extra time in busy periods. 
  • You will receive an email when your order has been shipped.
  • If you order more than one item, your items will be packaged as one, not individually. For example if you order a bundle offer & another item, they will be wrapped in tissue paper together. If you want anything packaged individually (if one part of your order is a gift), let me know.

 

International orders:

  • If you are ordering outside of the UK customs charges may be applied. I am not responsible for any time delay or fee that may occur.
  • All orders outside the EU require a customs form by law. No orders will be marked as 'gift'.
  • Sometimes parcels are delayed due to customs and other circumstances beyond my control.

     

    Packaging:

    • All orders will be posted in a padded, recyclable jiffy envelope.
    • Fabric is packaged in eco-friendly brown paper mailers.
    • Minimal plastic packaging.
    • No items display the price.
    • Kit boxes are 100% recyclable.

     

    If you're shopping for a gift, leave a note at the checkout with a comment you'd like me to print off and pop in. 

     

    Returns:

    Please contact me within 48 hours if there is a problem with your order. Opened items or items without their original packaging cannot be returned. 

    In the unlikely event there is a fault with your order, please contact me immediately.

     

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    Fabric shipping:

    Updated: 14/09/2020

    Within the UK:
    £4 - Royal Mail 1st Class (no tracking) 

    Europe Tracked & Signed For:
    Up to £150 = £15 
    £151 and up = £20 

    United States Tracked & Signed For:
    Up to £150 = £25
    £151 and up = £35

    Rest of world Tracked & Signed For:
    Up to £150 = £20
    £151 and up = £25

    All international orders will be posted via Royal Mail Tracked & Signed For (where this option isn't available, the next most secure option will be used). You will receive tracking information in your shipping confirmation email, allowing you to track your order.

    If you are ordering from outside of the UK customs charges may be applied and the fee is the responsibility of the customer.

    Due to heavier & larger parcels, these additional shipping fees will be applied at the checkout when ordering fabric. This cost will be applied on top of the shipping cost of any other item(s) you may also be purchasing 

    e.g:

    1 x pin badge + 2m of fabric would have a combined shipping cost of £6.50 for UK 1st Class Posting.

    Preorder shipping: 

    If you order non-preorder items along with preorder items, your order will be shipped as one when the preorder item becomes available. 

    You will receive an email with your shipping confirmation when your order has been fulfilled. 

    Please see each preorder product's information for individual estimate delivery dates.

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